Southend Airport Railway Station

  • Trains to/from London: At peak up to 8 trains an hour run from Southend Airport Station to Central London
  • Journey time from London Liverpool Street Station 53 minutes
  • Journey time from Stratford Station 44 minutes
  • Average price of £14.90 for a single (off-peak) - discounts available for rail cards, travel cards and groups
  • For underground services please change at Stratford Station (London Overground, Central Line, DLR and Jubilee Line) or London Liverpool Street Station (Hammersmith & City Line, Circle Line, Metropolitan Line and Central Line) for regular tube services.

Stobart Rail’s Commitment To You

  • Our complaints handling process is designed to be easily accessible and user friendly
  • Our staff are fully trained in handling complaints in a professional manner
  • Complaints will be fully and fairly investigated
  • Complaints resolution is given a high priority by senior management
  • We will endeavour at all times to reach a satisfactory outcome to complaints for all parties involved
  • We will advise you of any right to be represented and signpost you to relevant passenger watchdogs
  • We shall constantly strive to improve customer satisfaction with our services and facilities
  • We base our standards on customer requirements and recognise a customer’s right to complain when those standards are not met.
  • We will respond to legitimate customer complaints in a friendly, professional, timely and effective manner.
  • We are party to the industry’s Claims Allocation and Handling Agreement (CAHA) which we must comply with regarding claims for loss, property damage or personal injury.

 

Make a complaint or comment

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FAQs

Q - How do I make a complaint?
A – By completing our online complaints form above

Q – How can I provide positive feedback with regard to our station?
A – By completing our online feedback form above

Q – What are the opening times for the station?
A – Please follow this link for details

Q – Is assistance available at the station?
A – Southend Airport Railway Station is able to offer assistance for passengers arriving to the Station. Should you require any assistance at Southend Airport Railway Station please contact us, details at the bottom of the page.

Q – Is there an ATM at the station?
A – There is no ATM available at the station

Q – How do I contact you?
A – A full list of contact details is available at the station and in the general information on this page

Q – What facilities are available at the station
A – Please follow this link for details

Q – Do you have self-service ticket machines in place at the station?
A – Yes self-service ticket machines are in place at the station

Also see www.southendairport.com

Privacy Policy

Privacy Policy

 

Documentation

For more information please click on the links below:

Complaints Handling Passenger Document

Disabled Peoples Protection Policy Passenger Document 

Available upon request:

  • Station Complaints and Claim Handling Procedure
  • Disabled Peoples Protection Policy Making Rail Accessible: Gudie to Polices and Practices 
  • Southend Airport Station Authorisation

If you can't find what you are looking for please let us know. Our details are at the bottom of the page.

 

LSA Contact Details:

LSA Station: Phone 03332 205 436 (using this number from mobiles or landlines will not incur any premium call rates)

Ticket Office Opening Hours: Monday - Sunday (including bank holidays): 06:00 - 23:00

Southend Airport Railway Station

Southend Airport

Eastern Perimeter Road

Southend on Sea

Essex

SS2 6YF

 

National Rail Contact Details:

National Rail Enquiries Phone: 08457 48 49 50 (Open 24 hours every day except Christmas Day)

From Overseas: +44(0)20 7278 5240 (International rates apply)

Customers with hearing impairment Textphone: 0845 60 50 600

Automated services: TrainTracker™: 0871 200 49 50 (Calls cost 10p per minute from BT landline, calls from other operators and mobiles may be higher)

TrainTracker™ Text: Text station name to: 8 49 50 (Cost 25p for each reply)

National Rail website www.nationalrail.co.uk